GDPR Compliance Statement

Last Updated: September 10, 2026

spring-vertex.com is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: When processing is necessary to fulfill our service obligations
• Legitimate Interests: When we have legitimate business interests that do not override your rights
• Legal Obligations: When required to comply with legal requirements

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to obtain confirmation as to whether we process your personal data and, if so, to request access to that data along with information about how it is being processed.

Right to Rectification

You may request correction of inaccurate personal data and completion of incomplete data.

Right to Erasure

You have the right to request deletion of your personal data under certain circumstances, including when the data is no longer necessary for its original purpose or when you withdraw consent.

Right to Restriction of Processing

You may request that we limit how we use your personal data in specific situations, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller.

Right to Object

You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

Data Protection Officer

For questions regarding GDPR compliance or to exercise your rights, you may contact our data protection representative at:

Email: [email protected]
Subject Line: GDPR Inquiry

Data Processing Activities

We process personal data for the following purposes:

• Providing seasonal storage organization services
• Responding to consultation requests
• Sending service-related communications
• Improving our website and services
• Maintaining records for legal and business purposes

Data Retention Periods

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Consultation requests: 3 years from last contact
• Service records: 3 years after service completion
• Marketing consent: Until consent is withdrawn
• Financial records: 7 years as required by law

International Data Transfers

Your personal data is primarily processed and stored within Canada. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant supervisory authorities within 72 hours of becoming aware of the breach, as required by GDPR.

Supervisory Authority

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with your local data protection supervisory authority.

Changes to This Statement

We may update this GDPR Compliance Statement to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.

Contact Information

For any GDPR-related inquiries or to exercise your rights, please contact us at:

spring-vertex.com
427 Maple Ridge Avenue
Vancouver, BC V6H 2K8
Canada
Email: [email protected]